cuskomy premium business software

assistant
Comprehensive system user support through the assistant.

automatic data
Automatic work and performance ranges of the system are processed in statistics that are made available to users online.

Full system transparency when working with customers, items, internal resources and operational structures

timeline
The system continuously reports on the current editing, processing and other communication results in the timeline monitor view.

timeline provides the software user with a comprehensive system overview.

Automatic processing
Management of the software automation with comprehensive explanations.

In this section, the automatic is set up and adjusted according to the needs of the user.

All setup and adjustment work is supported by the system with comprehensive help and the assistant.

digital twins
The future of digital customer communication is very much determined by the simulation of the business processes of the digital twins.

This area is prepared for the future expansion stages of the system.

Essential connections of the future communication systems will be routed via the digital twins.

From 2022, this communication area will be gradually activated.

QR code
Communications, information and other actions of the system can be identified by the QR code.

This form of identification helps end customers to establish connections to the company more quickly and directly.

There are many examples of how QR codes can be used in the help area.

Customer Information
Information from end customers is carried out automatically 24/7 in this area.

Established individual procedures can be carried out automatically over long periods of time.

The information is sent according to different criteria such as customer, customer group, article, time, actions, reactions, statistics, customer inquiries, system knowledge processes, system priorities and other automatic control features.
The setup of the customer information is explained in detail and accompanied by the assistant.

Results are displayed in the time line, by e-mail and in the statistics.

Customer Communications
Communications from end customers are carried out automatically and individually in this area 24/7.

Established procedures can be carried out automatically over long periods of time.

The communication content is processed according to different criteria such as customer, customer group, article, time, actions, reactions, statistics, customer inquiries, system knowledge processes, system priorities and other automatic control features.

The setup is explained in detail and accompanied by the assistant.

Results are displayed in the time line, by e-mail and in the statistics.

customer loyalty
Customer loyalty of the end customers is carried out automatically and individually in this area 24/7.

Established policies and retention goals can be performed automatically over long periods of time.

The processing of customer loyalty measures is based on different criteria such as customer, customer group, article, time, actions, reactions, statistics, AI, customer inquiries, system knowledge processes,
System priorities and other control features of the automatic. The setup is explained in detail and accompanied by the assistant.

Results are displayed in the time line, by e-mail and in the statistics.

customer service
Customer service for end customers is automatically carried out individually in this area 24/7.

Established procedures and service goals can be carried out automatically over long periods of time.

The processing of customer service measures is based on different criteria such as customer, customer group, article, time, actions, reactions, statistics, AI, service goals, service priorities, customer inquiries, SLA, guarantee conditions, returns conditions, dealers -Mentality, VIP status, system knowledge processes, system priorities and other control features of the automatic.

The setup is explained in detail and accompanied by the assistant.

Results are displayed in the time line, by e-mail and in the statistics.

social communication
Social communication with end customers in this area is carried out automatically 24/7, individually and according to the conditions of the different portals.
Established procedures and communication goals can be carried out automatically over long periods of time. The social communication measures are processed according to different criteria such as portal type, customer, customer group, article, time, actions, reactions, statistics, AI, service goals, customer inquiries, dealer mentality, VIP status, system knowledge processes, system priorities and other control features of the automatic.

This area has its own communication weighting, evaluation and, if necessary, marketing connection. The setup is explained in detail and accompanied by the assistant. Results are displayed in the time line, by e-mail and in the statistics.

Virtual Desk
The working level virtual desk accompanies the system user when working with the software.

Contents of the virtual desk are, for example, a calendar, task matrix, processing aids, team connections.

The setup is explained in detail and accompanied by the assistant. Results are displayed in the time line, by e-mail and in the statistics.

monitor
Monitor content is automatically displayed in this area 24/7 individually and according to the different system conditions and priorities. Set up advertisements can be displayed automatically over long periods of time. The content, statistics and other media are presented according to different criteria such as data type, customer, customer group, article, time, actions, reactions, statistics, AI, service goals, customer inquiries, dealer mentality, information, communications, channels , media, alarm, system loads, productivity, system knowledge processes, system priorities and other control features of the automation. This area has its own communication weighting, evaluation. As always, the setup is comprehensively explained and accompanied by the assistant. Some of the results are also displayed in the time line and in the statistics.

system connections
System connections in this area are automatically monitored 24/7 and communication channels are checked and, if necessary, automatically adjusted according to the conditions of the different system constellations and priorities of the media.

Established connections can be operated automatically over long periods of time.

The connections, media, channels are used according to different criteria such as data type, media format, channel, social media, task, commercial function, operational function, time, workload, task etc..

This area has its own security architecture and reporting.

The setup is explained in detail and accompanied by the assistant. Some of the results are also displayed in the time line, alarm e-mails and in the statistics.

Internal processing
Results of the different automatic areas are automatically monitored in this area 24/7 and checked according to the conditions of the different system constellations, priorities of the media, communication channels and automatically adjusted if necessary. Established connections can be operated automatically over long periods of time. The connections, media, channels are used according to different criteria such as data type, media format, channel, social media, task, commercial function, operational function, time, workload, task etc..
The content of this internal processing is available for further processing in the system or outside of the system. This area has its own security architecture and reporting. The setup is explained in detail and accompanied by the assistant. Some of the results are also displayed in the time line, by e-mail and in the statistics.

system expansion
All performance areas of the system are permanently, uninterruptedly monitored according to the following criteria: operating status, productivity, security, data protection, performance capacity, operational simulation, AI application, operational projection and user productivity. If the system recognizes values that make a system expansion necessary, messages appear in the monitor, time line and via the assistant. There are then usually many options for system expansion.

This area has its own security architecture and reporting. The setup is explained in detail and accompanied by the assistant. Some of the results are also displayed in the time line, by e-mail and in the statistics.

data connection costs
All performance areas of the system are permanently, uninterruptedly monitored according to the following criteria: communication costs, operating costs, productivity, operating cost projection, monthly budget, budget and costs of the different media.

If the system recognizes values that make it necessary to adjust the system costs, messages appear in the monitor, by e-mail, time line and via the assistant. There are then usually many options for system cost adjustments. This area has its own security architecture and reporting. The setup is explained in detail and accompanied by the assistant. Some of the results are also displayed in the time line, by e-mail and in the statistics.

Help
All performance areas of the system are permanently, uninterruptedly monitored according to the following criteria: user usage, user errors, operational productivity, security, data protection, user learning curves, assistant usage, internal user communication, system productivity boost, AI functions, etc. .
If the system recognizes values, user behavior, user questions, or the use of assistants that require help from the user, messages are sent in the monitor, by e-mail, time line or at the location of the user action in the system and via the assistant. There are then usually some options for using the offers of help. This area has its own security architecture and reporting. Help is connected to the cuskomy help desk.

expansion options
Individual performance adjustment options

version level
The software receives a function update every month.
The software receives performance updates 4 times a year.

This automatic customer communication software system has been specially developed for companies with medium-sized customer groups that run digital businesses. This system contains all information and communication functions that are required for daily automatic individual digital customer communication, customer care and customer loyalty. The smallest automatic individual support unit is the individual end customer.

Up to 10,000 customers can be automatically and continuously supported by this cuskomy software variant. A maximum of 10,000 articles can be digitally presented to the end customer according to different criteria and digitally managed.

The aim of this software version is 24/7 automatic digital customer communication with simultaneous service optimization, customer support intensification and significant service cost savings. Companies and system users are comprehensively relieved.

All you need to use this software is a telephone, internet connection and PC, everything else that is required for customer communication is included in the system. This cuskomy SaaS Cloud Premium Business Software version provides the basis for further expansion processes in customer communication.